The most recent content from our members.
Is it possible to filter the Ticket History by Client? This is necessary when a Client Admin can see all the tickets but needs to isolate specific Clients. Filtering by Status and Type work well, but if a Client has access to view other Client's tickets, can they filter or sort by Client? Thank you, Peter
In the History section of each ticket, I'm finding that entries are frequently out of order. Can anyone else confirm this? History is supposed to be ordered chronologically with most recent at the top of the list and first event at the bottom. I find frequently that what should be the first event (ticket create), is in the…
After upgrading to version 12.7 some clients are not able to open their history tickets and the filters are not available, has anyone else has encounter this problem? Solarwinds recommendation was to repair the installation and reinstall it if the first option didn't work. I tried both and still have the problem.
Goodmorning all, Is it possible to make some changes in the client overview? The following things i want the clients to see * Request type + parentype (in the tab history) * Priority when the client is making a ticket, but also the due time in the Ticket History overview Thank you all in advance Kindly regards, Jelmer
It looks like you're new here. Sign in or register to get started.