The most recent content from our members.
I can search by ticket numbers and get 2 Re-Opened status tickets. I can search by Re-Opened but only get 1 ticket. I can search by ticket number and Re-Opened and get 1 ticket. I can search by 2nd ticket number and Re-Opened and get 0 tickets. Looking all over the settings, what could we be missing?
We finally upgraded to 12.5 in production (YAY tech approvals through tech interface) but have noticed something odd in the dashboard. It appears there is no longer an option to filter the tickets by status widget by number of weeks it just shows all data since the beginning of time so the pie piece for closed is massive…
It looks like you're new here. Sign in or register to get started.