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In web help desk users could see their inventory of assets assigned to them. This is very beneficial to for end users to keep track of asset item they are responsible for.
For some Categories/Subcategories we want users to be able to submit Service Catalog Requests, but not Incidents. This would ensure that the approval processes attached to the Service Catalog Requests are always taking place. This is not currently possible because requests created via the Service Catalog are considered…
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