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Greetings, SolarWinds Service Desk Team, I hope you are doing well. I am currently configuring user roles in SolarWinds Service Desk and would like to implement more granular restrictions for incident assignment. At the moment, assignment restrictions can be applied globally (all users) or not applied at all. However,…
Hi Team, As highlighted in the screenshot below, I would like to request role-based access controls for each ticket tab. Each tab should allow separate, customizable permission settings so access can be managed independently based on user roles. Creating this feature request on behalf of my client.
In web help desk users could see their inventory of assets assigned to them. This is very beneficial to for end users to keep track of asset item they are responsible for.
For some Categories/Subcategories we want users to be able to submit Service Catalog Requests, but not Incidents. This would ensure that the approval processes attached to the Service Catalog Requests are always taking place. This is not currently possible because requests created via the Service Catalog are considered…
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