The most recent content from our members.
There’s two ways to get things done—the hard way or the easy way. The same holds true with help desk management. There are many micro to small businesses who do not have the resources to manage their help desk, and end up spending more time and effort doing the job manually—by tracking tickets via email, updating statuses…
A help desk is generally used as a management tool that simplifies ticketing management activities for IT teams—allowing IT technicians to automate workflows and save time on manual and repetitive tasks. Acting as a centralized dashboard and management console, a help desk can simplify various ITSM tasks including IT asset…
Happy New Year, everyone! I hope 2014 treated you well and 2015 delivers ten fold in your favor. This month we're kick starting the new year with a few resolutions of our own, let's see if you can keep up. The latest version of SolarWinds Web Help Desk 12.2 was recently released with several new features, like DameWare…
It looks like you're new here. Sign in or register to get started.