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Synopsis In the My Tickets and Group Tickets tabs list, provide: * A visual indicator for parent tickets that have child tickets, and child tickets that have parent tickets * A visual indicator for parent tickets that indicates when all child tickets have been closed Such indicators can be icons and/or colors. Discussion…
We use Webhelpdesk for both external customer facing tracking and internal issue tracking. Our existing process has a customer return an asset for testing via an incident ticket. If the asset fails testing it is replaced and the customer facing ticket resolved. We have tasks and processes in place to generate a 2nd…
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