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I'm hoping this is an error on our part and not a bug, but it seems that after the update, the ability to link directly to a ticket form is broken. We've tried with a few browsers, a few ticket request types and the functionality no longer seems to be there. Here's a sample URL we use to direct users directly into a…
When you log a ticket via email and this creates a new ticket on WHD. WHD decides to CC an external email address even though you did not CC anyone on your initial email. Has this happened to anyone? SW support confirmed that this is a bug since 12.5.x but I am surprise I cannot find anyone reporting this. WHD 12.6
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