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Do you often get complaints from customers about the amount of time it takes to reach a support technician? What steps have you tried to overcome this issue? * Round-the-clock customer service * More technicians * Automation of customer service operations using a help desk or a ticketing tool. You can improve the…
Hi all, I am new here and am currently reviewing if Solarwinds SAM and NPM suites our usage . Would like to check if anyone know if Solarwinds SAM and NPM have any offline self-help capabilities built in? Some examples will be a offline help tools/ troubleshooting tips with index search. Thanks in advance! Cheers!
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