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We recently upgraded all of our call center PC's from Windows 7 to Windows 10. We immediately ran into issues where the LEM agent was maxing out CPU utilization causing the PC's to freeze up to the point we couldn't even login without forcing them into Safemode and disabling the LEM and USB Defender services. We…
Forgive me if this is a noob question. We just purchased SAM & Web Help Desk, and I received an alert today in SAM for an upgrade to 6.2. I started the download and started reading the documentation in the links that came with the notice to download. It it really as simple as backing up my database and kicking off the…
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