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Has anyone else discovered that after upgrading to the last one or two versions of Web Help Desk (at least since 12.8.2), that the "Techs" and "Tech Groups" tab on the "Calendar" module aren't visible to TECHS with standard tech permissions? I opened a Web Help Desk ticket on this back in May 2024 and the best I've gotten…
In Web Help Desk, the following changes were made to the "Canned Response Templates": https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-3_release_notes.htm#:~:text=Canned%20response%20templates%20can%20be%20split%20across%20request%20types%20or%20status%20types To be clear, I think…
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