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I would like to be able to import a Word Document or PDF to Solarwinds Service Desk Solutions and create a Solution. Article from the uploaded document. RIght now, doing a copy/paste from Word or a PDF breaks formatting, numbered/unnumbered lists, screenshots, etc. ...
For users who are migrating from one tool to the SolarWinds tool, chances are they already have existing categories and subcategories. Manually creating categories and subcategories one by one is a tedious job and is prone to errors. Solarwinds should allow importing a categories/subcategories list to allow easy migration…
It would be very helpful to have the option to upload XML files when importing solutions. It does not appear that option is supported, nor does it list which options are currently supported. Internal reference - Case Number: 01181226
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