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It would be nice if I could choose wether or not a request type sub-selection (after the initial request type is selected) is required or not. See attached image: I would like to make that 3rd drop down an optional choice.
Hi there, Sometimes I get E-Mail requests directly to my mailbox and when I want to put them into our helpdesk ticket system I just forward the email to a certain e-mail address which then puts the e-mail right into our ticket system. However, as soon as the ticket arrives in our system a random tech is assigned to that…
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