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With 2000 team members many team members use the @ mention function We use this to call attention to that team member. It was suggested by SolarWinds support to review the Notifications, but then found out we cannot disable the notification template. I suggest that SolarWinds either develops technology that will eliminate…
Currently only service agent users can @ mention. We'd like to request this be available to all users.
We have our service desk set up with several departments where we don't want certain departments snooping into others. So they only have access to their own. Sometimes we have a department that needs an "assist" of another department and instead of reassigning we'd like to @Mention their group to give the agents under that…
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