The most recent content from our members.
If you ever have to support desktops and laptops in your company, chances are that you’ve used some sort of remote control software to avoid walking – or driving, or flying! – to your end-user’s desk. Remote control software has been around for some time, and there are lots of different flavors. Some remote control…
For those of you that are in the IT administration and support job – help desk technicians or just any IT admin providing IT support to end-users – one of the things you would have looked out for throughout your career is a more easy means of providing support. Yes, help desk makes this process easier and more organized.…
Today, SolarWinds introduces DameWare Remote Support, formerly NT Utilities, version 9. This latest release adds some exciting new features that enhance DameWare’s already powerful remote support tools. What is Remote Support? Remote support can be broken down into two categories: remote administration and remote control.…
Little good comes from a Monday...unless its another award! Today we were thrilled to learn that DameWare Remote Support earned a 5-out-of-5 star rating from Soft82.com. The award comes just two week after DameWare was first listed on the site, and one month after DameWare was recognized as the top remote control…
We are very close to releasing the next version of DameWare Mini Remote Control and DameWare Remote Support (formerly NT Utilities). Version 9.0 includes some exciting new features in both products; let's take a look. First, we've added the ability to connect to Mac and Linux endpoints with MRC. This means you can now use…
It’s this time of the year that so many of your IT staff will go on vacation. When you know you are going to be under-staffed to handle service requests, it is only wise to strategize and implement some best practices that will help your IT teams ensure they don’t get overwhelmed by help desk tickets, and at the same time…
Interested in a companion to Microsoft SCCM that improves the way you support your far-flung users and machines? What does SCCM do? Windows Administrators use System Center Configuration Manager (SCCM, previously ConfigMgr or SMS) to manage dozens or hundreds of remote desktops, laptops, and servers far-throughout their…
20% of Desktop PCs Still Run Windows XP Microsoft's official "end of support" date for Windows XP is coming up on April 8, 2014 - just one year from today. Meanwhile, the percentage of computers running Windows XP continues to drop, but is still about 20% of all desktops and laptops, according to StatCounter. Source:…
I was researching a feature for one of our products and I came across a familiar sight. The image was a picture of an Intel vPro sticker, which was directly related to the feature I was researching. Sure enough, I looked down and saw the same sticker on my PC. So, What is vPro? Intel vPro is a hardware technology that…
A help desk is generally used as a management tool that simplifies ticketing management activities for IT teams—allowing IT technicians to automate workflows and save time on manual and repetitive tasks. Acting as a centralized dashboard and management console, a help desk can simplify various ITSM tasks including IT asset…
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