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Hi Thwack Community, Has any one managed to route HelpDesk tickets into Slack? We have routed SolarWinds alerts into a slack channel via a "incoming webhook" which works beautifully. If there is anyone that may have even the slightest bit of direction on this issue, we would greatly appreciate it. Thank you!!! THWAK…
Hey all We are migrating from ServiceDesk to WebHelpDesk and I had a few quick questions about importing tickets. 1. I was hoping to be able to distinguish imported tickets from tickets created in WHD. Using the import template, if I give my legacy tickets a negative identity column, will that cause any problems going…
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