The most recent content from our members.
Hi, Nowadays, the WHD application only let me affect the resolution time of the time assigning the time zone on the tech. But the idea is that the due time can be altered depending on the time zone and also the request type and severity of the ticket. Sometimes we have clients in different countries, o even a specific…
It would be helpful if the client could set a the due date. Currently we need to define a bunch of priorities that are set by action rules based on a custom date field. this makes it very complicated for something so simple.
Hello, I wish to write SQL queries to get the data from specific job tickets in our database but I cannot find any data stored relating to the Due Date. I can find the data for REPORT_DATE and LAST_UPDATED which is fine but nowhere can I find anything relating to the due date. For each job ticket in our helpdesk I can view…
Everyone wants to live by the maxim “work smarter, not harder,” but it seems like there’s no easy way to market a brand in a cost effective and timely manner. And if you try to do it all yourself, don’t plan on ever getting any rest, because it just isn’t possible. The best way to manage your marketing is by streamlining…
Task Creation Dates Currently a task can be scheduled which is great for tasks that always land on the same increments. I however have a few tasks that reoccur but not on a set interval. I would like to be able to set a task to run on specific dates: Example: I Need a task that will create a workorder on the following…
It looks like you're new here. Sign in or register to get started.