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Hi, It would be nice to be able to modify the email look and feel because at the moment, the color combination is causing the users to miss the response on the ticket. They are looking at the wrong part of an email response and thus, not replying effectively. Please can this feature be added? Kind regards Tiby
The new Response Templates are great, but as of right now it appears they can only be used as a note. They cannot be used in the Resolution of an incident / ticket. Allowing these in the Resolution field would be a great addition.
We would like to enable an automatic template response informing users of our internal deadline 3 business days before the due date given in the incident request. It would be nice to be able to limit to a certain category to receive those automatic responses.
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