The most recent content from our members.
We’re back with your quarterly dose of all things SolarWinds® Service Desk. In this live session, our product team will walk through the latest features released since our last update, including 360 Reports, and highlight some of the most requested enhancements—like the launch of Dark Mode. You’ll also get a preview of…
We're back with your quarterly look at all things SolarWinds Service Desk. Join us on Wednesday, June 11, for a live session where our product team will walk through the latest updates. This will include a closer look at ESM with a 3-minute service provider setup and Dropbox mailbox, plus new functionality like approval…
Join us for the SolarWinds Service Desk Q1 2025 Product Update webcast on March 5, at 10:00 a.m. CT. Our product team will showcase the latest released features and enhancements, upcoming launches, and key investments planned for 2025. This session offers a unique opportunity to engage directly with our experts during the…
Hello everyone and thank you for your patience as we rallied the team to answer the questions you posed during our 23Q2 quarterly product update for customers. Please be on the lookout in your emails for the next one, which we should be holding sometime in August or September. We've grouped these questions into a few…
We’re excited to announce the following SolarWinds® Service Desk key feature updates and enhancements. For a complete list, please visit the Service Desk release notes. Scale and Efficiency Easily Import Mobile Assets from Microsoft Endpoint Manager (Intune) on Azure Government Cloud – Microsoft® Endpoint Manager…
Agent Productivity 1. Personal Email Notifications Preferences Service Desk notifications help keep you to up to date with regards to any changes made to records and processes that you collaborate on. With the new advanced Notifications section in your profile, you can now set your personal preferences according to your…
Reporting & Analytics * Dashboards: Custom Incidents Widgets (Blank Widgets) Staying on top of your service desk performance metrics is important for both agents and admins. It helps ensure you’re aware of new problems or bottlenecks, balancing workload, focusing on the top priorities, and measuring your capacity and…
Reporting & Analytics New: Advanced Service Statistics Reports Provide More Visibility into Your Service Lifecycle Tracking the actual time incidents spend in different states or assigned to each agent is key to learning about your service desk's efficiency, bottlenecks, and workload balance. We are glad to introduce the…
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