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What I'm trying to achieve here is the following: Tickets for departing staff that are logged into WHD and have a future dated departure date go into a pending departure status. Then an action rule to change that status to Open once the departure date (custom field) comes within the next 5 days. The problem I'm having is…
When building alert definitions for my SAM monitors I alert on the component level so the email alerts are specific to each component issue. I set the trigger condition to Warning, Critical or Down of the component availability. When a warning threshold is breached the alert action will fire and stay active until the…
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