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In a previous article I discussed using an alert system that supports escalation as a way to ensure that a small team (1-6) efficiently handles multiple issues concurrently. That model works well for each operations team. However, if an entire datacenter were impacted, each IT team uses their own triage process but must…
In a previous post I discussed the idea that making your production system optimally available requires knowing the recovery time objective (RTO) of each component. Triage of any operational issue then becomes an exercise in meeting the RTO for each impacted component and for the system overall. In this post I cover the…
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