The most recent content from our members.
If you ever have to support desktops and laptops in your company, chances are that you’ve used some sort of remote control software to avoid walking – or driving, or flying! – to your end-user’s desk. Remote control software has been around for some time, and there are lots of different flavors. Some remote control…
For those of you that are in the IT administration and support job – help desk technicians or just any IT admin providing IT support to end-users – one of the things you would have looked out for throughout your career is a more easy means of providing support. Yes, help desk makes this process easier and more organized.…
Today, SolarWinds introduces DameWare Remote Support, formerly NT Utilities, version 9. This latest release adds some exciting new features that enhance DameWare’s already powerful remote support tools. What is Remote Support? Remote support can be broken down into two categories: remote administration and remote control.…
The Oscars, Grammys, Golden Globes, BAFTAs, and the WindowsNetworking.coms – That’s right….it’s awards season!! Sadly, the music, television, and motion picture associations have snubbed DameWare again, but all is not lost this season. On February 20, 2013 DameWare Remote Support (DRS) received another Readers’ Choice…
We are very close to releasing the next version of DameWare Mini Remote Control and DameWare Remote Support (formerly NT Utilities). Version 9.0 includes some exciting new features in both products; let's take a look. First, we've added the ability to connect to Mac and Linux endpoints with MRC. This means you can now use…
Even though fielding emergency calls on holidays is something system administrators have come to expect, resetting passwords while the family sits down to dinner can still put a damper on the holiday spirit. The workaholics in your office won't let a little something like Thanksgiving slow them down and as long as they are…
DameWare Remote Support allows IT admins to connect to remote computers wherever they are situated—whether they are inside the network or outside, and whether they are attended or unattended. To underscore and make clear the value DameWare brings to your IT team, we made this graphic explaining all the popular remote…
Being the consummate professionals we IT administrators are, we always want to do things the right way and the smart way – saving us precious time and improving the efficiency of executing tasks. This is the reason why—not most of us, but—all of us share our desktops remotely for simplifying most of the things we do at…
Gone are the days of desk-to-desk IT assistance. IT admins are increasingly using remote support tools to simplify manual efforts and save time in troubleshooting remotely located systems. Traditional remote connectivity tools establish remote control sessions only over the enterprise network – LAN or WLAN. The drawback…
Remote support software is becoming more robust and popular meaning fewer companies are able to offer it as a free tool. For example, LogMeIn recently announced that they will start requiring customers to purchase an account subscription for their remote support desktop tool. Now, in terms of a cost comparison, the…
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