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Hello, I am new to solarwinds. I am attempting the NPM/ServiceNow integration and it seems to work mostly as documented. However, I have not been able to get acknowledgments to work in either direction. Here is what is stated in the NPM documentation for servicenow integration. This has not worked for me in either…
I have an alert we've had setup for several years now. It seems after the upgrade to NPM 12.5 we have run into an issue where an acknowledged alert is still resending the alerts in the escalation interval even though the box is selected to send out until the alert is acknowledged. The alert triggered at 9pm was…
I know this was technically taken care of via Alert Central, but due to lack of support and development I think it should just be integrated with the NPM Alerts. I understand we have the variables to send an alert link to an email but I like the ability to just respond to the SMS and ack from my phone. Thanks for…
I have several interfaces on switches that are not used. I have them set to show as "Unplugged" rather than down. Right now, I am using the built in SolarWinds alert for unplugged interfaces that creates a log entry. On the node summary page under Active Alerts - All Unacknowledged Alerts, I have several alerts showing. I…
When alerts are acknowledged, present indication of "Alert Ack" on the active alerts list, maintain acknowledgement history and provide quick list of acknowledged alerts as we have with "ALL UNACKNOWLEDGED ALERTS" today. Alert Ack could be included as another column as acknowledgement date/time. Ack date/time could be…
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