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I have created a setup in Web Help Desk to create a series of tickets each month for Windows updates and would like to use variables in the subject and or request of each ticket, specifically, I would like the MONTH the ticket was created in the "Subject" and/or "Request" field. (please see below)
In the effort to have automated cascading requests, we have attempted to create a situation where one ticket creates linked child tickets. This works to a point... Issue It seems that the the parent ticket customer information cannot be inherited automatically to the child tickets either as a related and enforced…
We make use of formstack forms to email Web Help Desk, creating an emailed ticket that triggers a task based on the email's subject lines and contents. These tasks ultimately create and assign 3 more tickets immediately, and 4 more as the above tickets are closed. We've found that the tasks, even though all tickets are…
When creating a custom task item, we would like to attach that item with a specific asset item. As it is now once the task runs, we then have to go into the generated ticket and attach the assets it is related to after the fact. It seems like a nice feature to have this connection determined at the task creation level so…
We would like the child tickets created from a task inherit the Client requesting the ticket from the parent ticket.
We would like to be able to copy task elements from an existing task to a new one. We have different tasks for different types of employees that we have have come onboard or terminate and some have the same task elements can be used for every employee such as one the opens up a workorder for an ID badge.
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