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Good morning everyone reading this, Currently having a problem with a user trying to add notes to a ticket by email and for some reason it doesn't let them reply and send them this email "ERROR: Your support request could not be processed GPS Helpdesk, We're Sorry, your email address was not recognized by the help desk, so…
We make use of formstack forms to email Web Help Desk, creating an emailed ticket that triggers a task based on the email's subject lines and contents. These tasks ultimately create and assign 3 more tickets immediately, and 4 more as the above tickets are closed. We've found that the tasks, even though all tickets are…
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