The most recent content from our members.
I believe a good feature to incorporate into Solarwinds MSPmanager is automatic billing based on time. Our company commonly deals with onsite encounters that go over our 30 minute time frame, at that point we apply a certain rate to the work order. With Solarwinds MSP manager I believe that the option should be present…
Is there any way in the Webhelpdesk that I can change the ticket priority when I change the ticket type (Service Request, Incident or Problem)? I am aware the priority is associated with Request type but this does not accomodate for the type of ticket. For example, there maybe a issue with Request Type "Desktop" which has…
It would be nice to be able to select more than one dept. or location group when assigning ticket request types or FAQs to specific audiences. Allowing more than one dept or location group would simplify assignment and selection in instances where organizations are sorted out into many departments.
It looks like you're new here. Sign in or register to get started.