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It would be very useful if there was the ability to "snooze" an incident for a specific amount of time. Workflow: * Let's assume you have an incident that you're working with another department (that isn't an agent to ServiceDesk because it's something HR needs to do); work with me here. There are dozens and dozens of…
Not a big item, but I noticed this yesterday. In troubleshooting an issue that I thought was related to Network Sonar Discovery, I decided to suspend our nightly autodiscovery to confirm. When I went to the job, I found that I couldn't easily suspend it. I could edit it, but in doing so I had to go through the complete…
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