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It would be nice if I could choose wether or not a request type sub-selection (after the initial request type is selected) is required or not. See attached image: I would like to make that 3rd drop down an optional choice.
Location Group is our primary Request Type filtering field. Since, with over 1100 Locations, it is impractical to check each individual Location to filter by "Specific", we must use Location Group or All. However there is a critical need for us to either have a request type associate with multiple Location Groups, OR a…
This is more of bug fix than a feature request. At this time, any FAQ with a "Request Type" that is not visible to clients, can't be see by clients even if the Audience is set to "Everyone." I have multiple levels of request types for tech, but for clients, I only expose the top level. This make it friendlier to the…
I would like to create a link on our intranet page for a specific request type so that when the user clicks on it it defaults them to that specific request.
Hi all, Is there a way (tick box) that defaults to setting the ticket type to the same as the request type as I assume in most cases these would be the same. For Request types we have three main areas: How To; Incident; Service Request. They have sub categories to them, but what I would like is that if an incident is…
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