The most recent content from our members.
Please add dynamic rules for process fields. I would like to be able to show or hide groups of process fields based on some criteria. Dependent drop down is not sufficient for complex form entry scenarios.
When creating a Dynamic Form Rule, Not all fields in a given scope are available as a condition. One example that's really affecting us, is that "Type" is not available for "Other Assets". This forces us to create a giant list of parameters that are displayed for every asset.
Service Desk administrators need to be able to map the "New incident" and "Create Ticket" buttons to our own Service catalog items. My organization has created a single dynamic form that, using form logic, creates a decision tree to guide the user into the proper workflow for their needs. Their ticket/incident/request may…
When creating a ticket (incident). The users, Site and Department already pre-populate when loading the form or selecting a different Requester. I would like to see an option for the Users Phone Number to be added and pre-populated on the Incident form.
Add a "Condition Set" option on Computers in Dynamic Form Rules like the option for the Incidents scope. Specifically to be able to target editable fields like Asset Status or Category. Example use cases would be to be able to add information such as "Date Sent for Repair" when the State is "Broken" or "In Repair"; and add…
When adding a custom field to the new ticket form (Incidents), it gets added to all tickets, regardless of whether it is an incident or a service request. There is no option to limit the scope to only Incidents or only Service Requests. Selecting Incidents applies the form to both. Can you please add the ability to…
I would love if this feature was added because it saves us a ton of time when onboarding new users and providers. We like to add each locations address, phone number, and fax number which then pulls into the ticket once HR selects the location they work for. Thank you!
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