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I pinged support regarding this and to their knowledge it is not currently an option and has been submitted as a feature request. Figured I'd see if anyone here has any creative solutions for resolving this. Essentially we are trying to setup approvals so that they only apply to certain device groups or locations, rather…
Is there no way to enable the config change approval system when running jobs? When you enable the approval system, that works when you go to a particular node and submit. But, if you have users that need to make changes to multiple devices, potentially hundreds, there's no approval system for this? They either have…
Currently if a tech is in an approval process and is there more than 1 time the "Old Approvals" interface shows each step as a separate line. To make it easier to look at and serach through old ones each ticket number should have one line and the last two columns (approval process and approval step should show of the…
This request is to have an option added to the approval process function that allows something to happen an approval is completed above just changing the status. For example a way to have it email the assigned the that the approval process is complete either by way of a denial or all steps being approved. Being able to use…
I would like to be able to use the completion of approvals as a criteria for an action rule so that, in this case, the ticket status could be set to close when all approvals are completed.
Basically I would like to setup my ticketing system in WHD so that when a ticket that requires approval changes to "Approved" it triggers an email to a tech (not the assigned tech or client) but just an FYI, like I have Action Rules setup but they are triggered on creation rather than a specific ticket update.
Simply put, I'd like the functionality to be able to keep approvers from having to approve their own requests. Presently under our current setup, all clients submit a ticket and one of up to three location approvers (managers, assistant manager, etc.) approve the ticket; in addition, if an approver at that location needs…
I have a situation whereby a ticket request for a new user requires a 2 step approval process. I have setup 2 separate Change Advisory Boards (CAB's) and then created an Approval Process with the 2 Cab's included (Step 1 and Step 2) however we have come across an issue: When Step 1 is approved, it triggers the Step 2…
I have setup an approver process with departmental approvers and the help documentation says "Click Approvals to view New Approvals and vote on each new request" Where is the 'Approvals' menu?? Am I missing something? Is this in the admin or the client web interface? Thanks
I have a request type that I've attached to an Approval Process for one location (we'll call it Detroit). I created the Approver Role Name with that location in mind as "Access request - Detroit" so I know I'm picking the right rules. Also added that Approver Role to the Detroit locations and assigned the correct approver.…
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