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Include the exact same form logic abilities from the service catalog in the change catalog. most importantly to include the functionality of Show/Hide fields for condition sets. . . If one one thing is chosen from a drop down. . . then show a field and then it could be mandatory.
The field logic within the Service Desk custom forms does not work for other assets, users, computers, etc.. Adding field logic would provide the ability to customize the form options for assets based on asset type. For instance, we could customize the other assets form by adding a field for phones and tablets that have an…
Currently, Dynamic Forms Rules can be used on ANY Object in SWSD EXCEPT Service Requests; and yet this is I believe where they will add the most value. Imagine a Service Request which is filled in by a Line Manager for any people changes in his team, displaying and enabling fields as they make selections on the form. When…
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