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Once a user logs into to Web Help Desk (WHD) they are presented with a basic page with a drop down to get started and a space with "Request Detail" What is this here for? When the user didn't even select a "Request Type" yet. We can hide "Request Detail" from the "Request Type" level but not for the initial start screen. I…
I would like to create 1 ticket and have multiple requests that goes to multiple "Techs" So, I would like to ask for a software request and a hardware request in 1 ticket and then those requests be automatically routed to the correct "Tech" without a Tech having to manually assign each request.
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