The most recent content from our members.
Incident updates need to get pushed and reflected in the requester's portal, as there occur. Currently, a portal user has to refresh their browser in order to see any updates to e.g. * Priority * CC * Assigned to * Category * etc. This pain point is most acute when a Requester creates an incident and custom automations…
Hello, Currently, when new tickets, comments or any other changes happen to support tickets, web browser doesn't notify the technicians AND the browser window doesn't refresh for us to see the new tickets. The only notifications that are supported and email, which is both archaic and inefficient! Both of these functions…
This is a touchy subject for a lot of people, if hanging around some of the other thwackians is any indication. I'm always between being strict about alerting practices * If you want an alert, it needs a run-book, documentation, testing, and someone on the hook for it that's acknowledging it and fixing or closely tracking…
I've been demoing and planning to purchase Mobile Admin and was kind of disappointed that the push notifications don't give any more specific details other than there was a new alert. It would be nice to either be able to customize the push notifications or if they would atleast pull the alert details and the node…
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