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I am struggling to find where I can modify the HTML used in the emails sent by Web Help Desk. Where can I find the root templates so I can modify the layout and colors? The yellow used by default is hideous. Any help is appreciated.
There are a number of email templates where I would like to use a different outgoing email address. e.g. normally users get emails from WHD with the address of DO_NOT_REPLY@ourdomain - this is to prevent them replying to the email. It would be really helpful if when sending the Resolved email template (as well as other…
Hello All I was wondering if there is any way to reduce the number of options available when approving a ticket via email from the 4 it currently is, down to just a yes or a no? As it will cause confusion for the people who are approving the requests, and a lot of the time, no reason is needed, just a yes or a no. We also…
In LEM, when I create an e-mail template using the parameters in the list, they do not appear in the e-mail I am sent. For instance, in the template it looks like this: User account $account was locked out at $time on machine $machine. But the e-mail I receive looks like this: User account was locked out at on machine. I…
We have designed various email templates in WHD on each status. (Open ticket greeting/Approved ticket greeting/Close greeting, etc) We have used few BBcodes like Bold, italic, underline to modify the template. But when we are trying to add a table code in same template, it is not showing up the table, instead it is showing…
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