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In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around with Approvals, but I have not been able to find anywhere where this is fully documented. I am looking for full…
There is no way to make the Assigned Tech field a required field. An alternate way to achieving the same end result would be to set Auto Assignment to "A level Tech" at Setup > Techs > tech Groups > [select Group] > Tech Group Levels > [Select Level] > Auto-Assign Tickets To Controls the Auto-Assignment function for the…
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