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I know this has been brought up a few times in a few different ways but I think it's worth repeating or presenting in another way... Business case/use scenario: * Client submits a ticket for a new account * There are 3 different tech groups that need to touch the ticket* The Service Desk which owns the main account…
Hard to believe this isn't an option. Please add the ability to require work time for each tech note. As a workaround, I created a rule that reopens the ticket if no work time is entered for the entire ticket, but am unable to do the same thing at the note level. I can understand that some deployments may not want to force…
Hi Everyone, I need to create a report with all my wan interfaces and average (or better, 95th %) usage, but calculated only using work hours statistic data. The report will include wan links from all over the world, so time zone for which calculating the usage, will be different from one to another. Is this thing…
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