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If you’ve deployed VoIP at any level then it is quite likely that you have received complaints about poor call quality. How exactly does one measure VoIP call quality and how does one go about troubleshooting the cause of the poor quality? VoIP Metrics Maintaining high quality VoIP calls can be difficult as VoIP is more…
Users describe call experience as ‘good’ ‘ok’ ‘poor’ ‘bad’ ‘terrible’. And call experience is defined by the elements of voice quality and the network factors that affect them. Elements of voice quality are loudness, distortion, noise, fading and cross talk whereas network factors that affect them are latency, jitter,…
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