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We have an incoming email account set up (productsupport@company.com) that will receive emails from anonymous external users. The problem is that WHD is rejecting the emails with ERROR_WHILE_LOCATING_CLIENT. Is it possible to set WHD to accept the message and substitute a specified default client in place of the original…
We always get people sending an email that says could you do this or that, but they don't enter a support request. This functionality would allow you to set certain characteristics for creating a ticket without having lots of incoming email addresses. Remedy has this function. You send an email to the incoming address with…
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