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To receive updates on the WHD roadmap, JOIN thwack and BOOKMARK this page WHD 12.6 has shipped and we're hard at work building the next release. Here's what we're working on, in no particular order: * iOS Application updates (create Ticket, re-assign ticket) * Modern authentication support for WHD with Office 365 * Client…
We would like to announce availability of WHD 12.4.2 RC1. We are working on this as a service release soon to be GA. This release includes an enhancement to current FAQ's as it relates to this feature request It also consists of other improvements listed in the release notes located here…
Once a user logs into to Web Help Desk (WHD) they are presented with a basic page with a drop down to get started and a space with "Request Detail" What is this here for? When the user didn't even select a "Request Type" yet. We can hide "Request Detail" from the "Request Type" level but not for the initial start screen. I…
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