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Is it possible to delete a ticket note from the API? I am not seeing anything in the API docs for this and it feels weird that you can add notes, but cannot remove them. Here is the request I'm trying to make
Hello! Is there a way to add Approval Processes or Custom Fields to an Open Ticket? I am trying to give our Techs the ability to add in an approval process if the ticket in question ends up needing an approval after the ticket is created for whatever reason. Also, since we use custom fields for some action rules it would…
We usually set alert levels based on last updated because we want to ensure that our techs are communicating with clients in a timely manner, even if it's just to say they are still working on the issue. Our primary SLA is based on first update. It is hard to manage our SLA's in WHD when simply assigning a tech or adding a…
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