The most recent content from our members.
Satisfaction Survey Email Notification will send in separate email trail not on the incident email trail
When creating a new widget in the dashboard, you can only group by dropdown fields. I created a custom satisfaction survey with a star rating field. I would like to create a widget and group by a star rating field so I can easily see it in the dashboard without having to go to Analytics> Reports> Customer Satisfaction and…
Still using the reports to view customer satisfaction feedback, you should also have an email sent to the technician's manager when a user has completed the survey for a ticket that was closed, which should include the survey question(s) and user's comments. According to SolarWinds tier two team, notifying a Manager or…
We have discovered that in some instances our end users are accidently making the incorrect selection when responding to and submitting Customer Satisfaction Surveys (selecting Dissatisfied in error instead of Satisfied). This seems like a minor mishap, however these do in fact impact the Service Desk Agent's metrics, and…
It looks like you're new here. Sign in or register to get started.