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Currently client admins must be assigned to a building and a ticket type which is fine however I would like to simpler way to give client admins access to all locations without having to go to each location and entering multiple of the same users over and over again. Possibly allowing client admin groups that could be…
Is there a way to restrict the client admin emails that are sent from a note created on another clients tickets? For example we are using our client admins to deal with some level 0 issues and when they update with "Try turning your monitor on" it sends the updated ticket to the entire group and all other Client Admins.…
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