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Over the past decade, organizations have moved to the cloud or hybrid IT implementations, with 74% of enterprises leveraging a hybrid cloud model today. Combined with the influx of modern, microservices-based applications mixed with legacy applications and the increased dependency businesses have on IT to be successful,…
Hello, We would find it useful if the Average time to resolve and close excluded the time spent in states where the SLA timer is not accruing. If we are waiting on a customer, the SLA is paused, the MTTR should also be paused.
When: August 2005 Where: Any random organization experimenting with e-commerce Employee: I can’t access the CRM! We might lose a deal today if I can’t send that quote. Admin: Okay, check the WAN, check the LAN, and the server crm1.primary. Junior: All fine. Admin: Great, Restart the application service. That should solve…
There are several post related to creating a Summary MTTR report that includes all devices but have not found a report that will show this data. We are looking for an MTTR report that will show the total downtime per device group (not per device) for the last month. i.e. 3.5 hours of downtime for Group X. Does anyone have…
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