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We are looking to have a generic account for our triage queue that each of our Service Agents can impersonate as while working the triage queue. When one of the Service Agents is assigned to triaging they often need to ask clarification questions or gather more details but doing so gives the end user who submitted the…
Hey team! This is a very "ServiceNow" Esque feature but it's one we're getting a few requests from our client base, I'm wondering what THWACKsters think. When adding and removing users to Groups/RBAC roles in SolarWinds Service Desk, the ability to "Impersonate a User" would be excellent for SolarWinds Service Desk Admins…
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