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In June 2013, SolarWinds released version 10 of DameWare Remote Support which includes an innovative new mobile remote desktop tool called DameWare Mobile. DameWare Mobile allows system administrators and help desk pros to support end-users and computers from mobile devices using DameWare’s award-winning remote control…
Today, SolarWinds introduces DameWare Remote Support, formerly NT Utilities, version 9. This latest release adds some exciting new features that enhance DameWare’s already powerful remote support tools. What is Remote Support? Remote support can be broken down into two categories: remote administration and remote control.…
Remote Support Remote support is more than just remote control. At SolarWinds, when we talk about remote support, we’re really talking about all of the remote tasks that sys admins perform in a day. If you’re a sys admin, you’re probably doing a lot more throughout the day than just remoting in to end-users’ computers to…
The Oscars, Grammys, Golden Globes, BAFTAs, and the WindowsNetworking.coms – That’s right….it’s awards season!! Sadly, the music, television, and motion picture associations have snubbed DameWare again, but all is not lost this season. On February 20, 2013 DameWare Remote Support (DRS) received another Readers’ Choice…
Even though fielding emergency calls on holidays is something system administrators have come to expect, resetting passwords while the family sits down to dinner can still put a damper on the holiday spirit. The workaholics in your office won't let a little something like Thanksgiving slow them down and as long as they are…
Being the consummate professionals we IT administrators are, we always want to do things the right way and the smart way – saving us precious time and improving the efficiency of executing tasks. This is the reason why—not most of us, but—all of us share our desktops remotely for simplifying most of the things we do at…
SolarWinds is happy to announce the release of DameWare Remote Support (DRS) version 10! Just like earlier versions, DRS v10 includes a comprehensive suite of systems administration tools, but this latest offering includes an innovative new mobile remote desktop application for iPhone and iPad that lets IT pros support…
In the Time Before Remote Support Tools In the early days of information technology before remote support software existed, IT pros had to travel from computer to computer in order to support them. While this was great for socializing, it wasn’t exactly the most efficient method of support delivery. And who could forget IT…
For over 10 years, DameWare has been providing remote support solutions to system administrators and other IT pros. The latest product offerings from DameWare, part of the SolarWinds family, include the popular remote control software, Mini Remote Control, and the robust remote support software, DameWare Remote Support.…
Remote Troubleshooting One of the major job functions for IT professionals is managing and troubleshooting Windows computers. System administrators use various tools and techniques to accomplish this and most of the time it requires the administrator’s physical presence at each computer. Moving around from one system to…
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