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Hello, I created a new status type called ITSR-Internal Review. Upon changing the status type of a ticket to ITSR-Internal Review, the ticket is removed from the user's queue but can still be found when searching by status type, and is still assigned to the user. How can I stop this from happening? I want the ticket to…
I would love to put tickets on hold until a future date, for example "We have a meeting in room A1 on July 7th and would like someone to attend." So I want to change the status to "On-hold" so this ticket disappears from my open tickets until the July 6th, then have it automatically revert to Open status so it reappears in…
Issue: When Technicians attempt to modify a client/technician-created WHD ticket or attempt to create a new WHD ticket, they only see ( 3 ) Status Types under "Status & Schedule." Those types follow: - Open - Closed - Cancelled As an Administrator, if I go to "Setup > Tickets > Status Types," I see the following: Type…
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