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Just like the ServiceNow integration being built now, I would like to see BMC Remedy integration. Ability to create tickets, close tickets and update tickets would be terrific....
Does anyone use the Remedy Web Services as the interface with Orion? If so, what is the configuration setup?
How I do the integration of the Orion and Remedy? Someone can explain me?
Are there any plans to have better integration with ticketing systems such as Remedy? Possibly an add-on module? We use email today, but when we had Tivoli it would auto close tickets, and email is not a perfect method. Our ticket count is hundreds per day and may of those are due to people working on a system, reboots, or…
I authenticate via the Remedy webclient. I recieve this error: Error (623): Authentication failed; Is there any documentation that talks more detail then the one in the admin guide? What are the Remedy requirements?
I have been tasked with finding a way to open a ticket in Remedy without using e-mail (incoming mail is not enabled). My thougth was to send the alert details to a text file via Remedy, parse that text file every few mins using a scheduled task to create a Oracle SQL script to then insert the values into a Remedy staging…
I've managed to get Orion to cut incident tickets to our Remedy 7.5 installation. The script i use receives an incident ticket number back from the Remedy system. Now I need to put the ticket number somewhere inside Orion so that when the alert state resets, I can close the incident ticket auto-magically. Has anyone come…
Even if I unmanage a device, it would still send Syslogs to NMP. I'm wondering if the Syslogs will look to see if a device is managed before actioning any rules. I have some Syslogs rules that kicks a script to generate a ticket in our Remedy system and I wouldn't like ticket to be created from Syslogs rules if the device…
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