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We frequently get these errors when a Ticket Task executes and attempts to schedule a new task. The help desk was unable to calculate the next trigger date for task: "WH Internal Vulnerability Scans - Monthly Review" due to the following error: java.lang.NullPointerException The task schedule has been disabled to prevent…
Other helpdesk programs offer the "Task" instead of a ticket. I understand WHD offers child tickets, but what about a "SIMPLE TASK" like updating inventory? Giving badge access? Tasks that take a person no longer than 2 minutes to complete? I think the current "Tasks" within request types should be changed to "Child…
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