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Recently I was testing a process for our techs to prevent an automated action rule from running when the tech selected a particular single-choice value in a Ticket Custom Field. Ultimately I found this process not to be ideal, so I deleted the Ticket Custom Field. When I went to the Action Rule I had applied the Ticket…
On our helpdesk we often find times where we have numerous clients waiting for help. A lot of our time is spent creating tickets to document the issue and often these will be written down and then typed up later due to time constraints. We are wanting to have a touchscreen terminal (a re purposed POS system running…
having the ability to cut purchase orders through WHD would allow for single area asset and inventory management. Having to import afterwards, as things are now, can be faulty.
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