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Last year when we renewed our licenses we upgraded from ver 9 to version 11. I put together a Centralized server which everyone now logs into to use DameWare. However, when I tried to enter the keys into the License Activation program it wouldn't accept them and I had to open a service request to get it resolved so we…
When deploying Dameware to a server, if the agent don't exists or the agent is older version we get prompted by the following, asking us if we would like to upgrade the client agent. We would like more control over this and do NOT want to get prompted. So if the agent don't exists or it is the older version it should not…
Users only call the HelpDesk with problems. Some of the issues, like password resets, are easy to resolve. Other issues can get very complex and then add into the mix the user not properly describing the issue they are having or exactly what the error message they see says. When helping a user with an issue, have you ever…
Hi All, Currently evaluating Dameware DRS 11.0.0.1003 for our environment. In past employments I have relied heavily on Dameware for my Team's support operations. I was hoping to employ this tool here in my current role, but I have come across something that may be a deal breaker. The majority(about 2/3) of our staff here…
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