The most recent content from our members.
So, using the info from this old forum post: Help Desk Software Forums by Web Help Desk - Customize E-mail Subject Line I was able to create CustomLabels.properties and change the subject lines to include the useful info at the front: Instead of: Ticket 999 Open (Updated) --> Ticket Subject Line: Start of ticket…
It looks like you're new here. Sign in or register to get started.