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When emails are sent to the Service Desk via the helpdesk address, the system currently includes unnecessary Outlook metadata and full conversation threads in the ticket comments. Scenario 1: If a user sends an email directly to the helpdesk address, SolarWinds Service Desk includes the Outlook header (e.g., “From,”…
I am monitoring some log files for any error lines that may occur. The alerts themselves are working fine, however the DBA team has requested me to include the line of the error in the email that is sent to them. This is where I'm stuck. I'm not able to retrieve the line in the email. I can see the string in the database,…
We always get people sending an email that says could you do this or that, but they don't enter a support request. This functionality would allow you to set certain characteristics for creating a ticket without having lots of incoming email addresses. Remedy has this function. You send an email to the incoming address with…
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